Done status is shown as In Progress in Board

[Ana-Maria Erascu]

Hi,

I have an issue with the columns of statuses in my board. In the workflow, the DONE status has the "done" selected category:

However, in my board, the DONE status has the blue line color which is assigned to "in progress tasks". When I mark an issue as DONE, the issue ID is not strikethrough.

Could anyone help me?

Thanks!

[Joe Pitt · Accepted solution]

The resolution isn't being set.

Done status showing Unresolved

This is a problem that seems to be cropping up of late. Issues need to have a resolution set. Unresolved means the resolution field is NULL in the database. This means the workflow isn't providing for setting the resolution before going to the status flagged as Done. You need to fix the workflow.

The transition moving to ‘Done’ needs to one of two things; 1. Present a screen where the user sets the resolution or 2. Sets the resolution in a post function.

To correct the existing issues you can add a transition from the done status back to itself with a transition screen to set the resolution or a post function to set it. The other option is to add the resolution field to the edit screen (which you should NEVER do in production), bulk edit the issues to set the field and then REMOVE the resolution field form the edit screen.

[Ana-Maria Erascu]

Thank you so much! 

It's fixed now, after adding the post functions from the workflow.

[Thorsten Letschert _Decadis AG_]

Since @Joe Pitt  has already elaborated on the resolution issue just my additional two cents:

• The column color is set programmatically. That said, only the most right column is green, even if you add your 'To Do' status here.
• Another approach to fix the resolution issue (besides updating the existing workflow) would be to simplify the workflow using the button shown above the column configuration. If you do so, you could just check where to set the resolution directly within the column configuration:
  

Cheers
Thorsten

[Ana-Maria Erascu]

Thank you, Thorsten. However, the "Set resolution" checkbox is displayed only for the simplified workflow. I had to set the resolution using post functions in the workflow and it worked. :)