Drag and Drop to Done not display the IssueKey formatted as struck out text.

[Misty Meyers]

Good morning!

I hope everyone is doing well in our new normal!

Problem:

In my Scrum board, you can drag and drop to transition an issue or use the status dropdown.  When a user uses the drag and drop feature, the IssueKey text is not displaying in struck out format.  What am I missing?  

I compared my project to another existing and can't see what the configuration difference may be.

Thoughts?

Thank you!

Misty

[John Funk · Accepted solution]

Hi Misty,

An upfront note first - the issue key is struck out when the Resolution field gets populated. 

So, there might be a few things going on. If it is a Next-gen project, the Done status must be in the last column. The built in process for Next-gen will then populate the Resolution field.

If the project is a Classic Software project, you will need to add a Post Function to the Transition to Done in the workflow. The post function needs to set the value of the Resolution field. 

I hope that helps!

[Misty Meyers]

Ah!  Perfect!

Thank you! That is what I was missing!

[Marco Brundel · Accepted solution]

Hi @Misty Meyers ,

Is the field "resolution" filled in by the transition to the DONE status?

Regards, Marco

[Misty Meyers]

Hi!

Thank you for your response.

We're not using the simplified WF. That isn't something I believe I can set?

I had a custom scheme on there where I could set that. However, setting that didn't seem to resolve the problem.

??

[John Funk]

If it's not a simplified WF, a Jira Administrator would have to make the change to the workflow. 

[Misty Meyers]

Thank you John.

Your earlier response pointed me to my gap!

Have a great day!