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Epics Panel - child issues not showing

Ian Rees
Contributor
August 3, 2023

I don't know if this is changed or new behaviour but if you transition a child issue to a status that is not mapped to your board, the child issue is not then counted in the Epics Panel.

You might wonder why this is a problem. Well it is common to have more than one status of Status Category Done in a Workflow.  One Status maybe the normal flow through the workflow to completion e.g. Done and another maybe an escape route when something is aborted e.g. Closed and we typically assign a Resolution screen to that transition.  However, we intentionally don't map the Closed status to the rightmost column in the board - so as to avoid confusion when users are dragging issues into a Column with multiple states - instead we ask that when users are aborting, they use the Transition Button instead to go to Closed and in that way we hope that each transition is intentional. But if I have an Epic with 4 issues and I transition a child issue to an off-board Status, I know have an Epic showing in the Epics Panel with 3 issues !  Is that new behaviour or behaviour that I have only just noticed.  I don't understand the logic behind it

 

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 3, 2023

Hello @Ian Rees 

I don't think that is new functionality.

A board will show/consider only the issues that are within scope of the filter and in a status that is mapped to a column of the board. The column mapping affects not only the Board view but also the issues that will display in the Backlog view. Because of that, I suspect that it will also affect the issue count in the Epics panel.

I tried adding a story from project A to an Epic from Project B. In a board that displays only issues from Project B I saw that the issue count for the Project B Epic did not include the issue from Project A. That supports the theory that the Epic child issue stats in the Epic panel are impacted in the same way as the general issue display by the board filter and column/status mapping.

Ian Rees
Contributor
August 4, 2023

Great explanation Trudy. Thanks

Like Trudy Claspill likes this

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