Field 'summary' cannot be set. It is not on the appropriate screen, or unknown.

[Shena Goorawa]

hi, 

I am unable to create a task on a Team Managed Business board. I receive the error "Field 'summary' cannot be set. It is not on the appropriate screen, or unknown." 

Kindly assist. 

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

You will need to add the summary field back on to the issue type's "create" screen or field layout.

[Shena Goorawa]

Hi 

The summary field exists: 

and tasks have been previously created on the board, its been a week now that we are unable to do so

[Nic Brough -Adaptavist-]

You said "summary", not "Summary" in your error message,  which suggests that you've got a second field called summary, which is not on the screen.  Or it's a typo, you didn't copy and paste the error directly.

I think we need a screenshot of the error if the problem is not a "summary" field, and we need to know exactly what process you are going through when you get it.  I've only ever seen that error happen when a remote call is made to create/edit an issue and the field is not on the create/edit screen.

[Shena Goorawa]

Hi Nic, i copied and pasted the error. But please see screenshot as requested: 

[Shena Goorawa]

here is the screenshot of the issue type in the project settings: 

[Nic Brough -Adaptavist-]

We need to know where you are seeing this error - a partial screenshot of just the field does not tell us that.

[Shena Goorawa]

Hi Nic, 

1. I click the create button (this defaults to a TASK issue type)

2. I complete the mandatory fields 

3. I type a Summary (even though the field is not shown as required) 

4. I click create 

5. I am presented with the error on the screenshot.  

[Shena Goorawa]

I am able to create a STORY issue type successfully. 
I do notice that on the issue screen, for issue type TASK, the Summary is not labelled a REQUIRED and i dont know how to change that 

[Nic Brough -Adaptavist-]

Ok, so you need to add the "Summary" field back on the create screen for Tasks.

Or, if it is a custom field, make it optional in the field configuration.

[John Funk]

Hi Shena - Welcome to the Atlassian Community!

Try clearing your cache or using a different browser to see if that solves the problem. (Or open a browser session with Incognito). 

[Shena Goorawa]

Hi John

I did this, it still presents the error. 

Also, this error is presented to every user that attempts creating a task

[Manoj Gangwar]

Hi @Shena Goorawa ,

Welcome to the community 🙂

Add the "Summary" field for Task issue type in the project.

Ref-

[Shena Goorawa]

Hi Manoj

This is a Team Managed Business Project - set up as a Kanban board