Is there a way I can search for/filter issues that are linked to Freshdesk tickets?
it depends on how they are linked. is there some field in the Jira issue that references an issue in FD? if so then you could use JQL, e.g.
project = xxx and field-FD is not empty
Hi Jack,
Thanks for commenting.
Unfortunately, even though the Freshdesk link shows in the fields section
It does not seem to have a field as such.
It does not show up in the Fields selection screen.
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If you enter the following JQL into the advanced search for issue screen does it present results?
“Freshdesk support” is not empty
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No, it responds:
Field 'Freshdesk support' does not exist or you do not have permission to view it.
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Ok, so now I am suspecting that maybe this is an add-on to integrate fresh desk with your JSM project. Is that possible?
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It is an addon, I'm not sure of how it is integrated. It has a field in the Details section which when clicked will show you the linked Freshdesk tickets.
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@adrian.hills Did you ever find a way to filter on these fields? I have been searching around trying to find what syntax to use in JQL to be able to check the Freshdesk tickets status or if there is a ticket attached at all.
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@Jack Brickey Hello there, I'm still looking for an answer here. I can't find any way to access third-party data with JQL, is there any?
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