How Many Custom Fields can you show on a Next-Gen Issue?

[Imogen Jones]

Hi,

I've recently been creating New Issue Types on a Next-Gen Scrum Board. I've configured the context, description and hidden fields.

However, when I create an issue in the Project, I can't see these fields, and so far have had to configure the issue each time.

Is there a cap on Custom Fields?

For context: I'm an Admin on our Instance, and on the Project this relates to.

[Daniel Ebers · Accepted solution]

Hi @Imogen Jones

in case you were not able to resolve the issue you faced, yet - please feel free to share a screenshot (please don't forget to anonymize private, personal/sensitive information).

Like Walter already perfectly said a lot of changes came to Jira Cloud lately so it is just too easy to miss the one or another aspect from time to time.

Regards,
Daniel

[Imogen Jones]

Hi, thanks for this, we were impacted by this issue:

Delay for newly created fields availability and usage
Incident resolved
Between 17-Dec-20 2:00 AM UTC to 23-Dec-20 11:40 AM UTC, we experienced an issue with newly created Jira fields behaviour, that was impacting some Jira cloud customers. The issue has been resolved and the service is operating normally.

[Daniel Ebers]

Oh okay, I see! Interesting finding, thank you for updating us.
Hopefully it is fixed now and will not come back.

[Walter Buggenhout]

Hi @Imogen Jones,

I am not aware of any limit on the number of custom fields you could add to an issue. However, quite a lot is changing around the so called new issue view currently, so I'd recommend you to check out this Community post on the topic.

Apart of having a look whether you're using either the new or the old view also a silly remark maybe on my part - also check whether you haven't configured any fields as hidden. In that case they obviously won't be visible when you create an issue.  

[Monika Rani]

Hi @Imogen Jones ,

I have checked with my instance and custom fields are working fine for me. You have to configure the field for each issue types. Like if you want a custom field for 'Task and Story' issue type it means you have to configure this for both the issue types. I would recommend please check if you have hide the fields or you can check if this is the issue of new issue view.

I hope it will help you.