How can I automatically link tickets that has the same field-value?

[Justine]

Whenever there is a new ticket, I want to automatically link it to tickets that has same field-value if that new ticket contains a similar field-value.

[Mark Segall · Accepted solution]

Hi @Justine - You could do something like this:

• TRIGGER: Issue Created
• BRANCH: JQL

  • YourCustomField = {{issue.YourCustomField}} AND key != {{issue}}

  • ACTION: Link Issue to your trigger issue

[Justine]

thanks man!

[Andrew Lee]

Hi,

Any ideas why this would won't work for my automation via Jira Cloud

[Mark Segall]

Hi @Andrew Lee and welcome to the community!

Your branch is staying on the current issue but needs to instead branch into the desired issue(s).  You'll want to change the branch to use JQL.  Ultimately, the rule should look like this:

• TRIGGER: Issue Created
• BRANCH (JQL)

  • cf[xxxxx] = {{issue.customfield_xxxxx}} AND Key != {{issue.key}}

  • ACTION: Link Issue to Trigger Issue