How can I set up that tickets get automatically created when an email is received?

[lisa]

I set up a board and now I am trying to figure out to set up this board that it creates automatically tickets when an email is received.

[Sachin Dhamale · Accepted solution]

@lisa ,

You need to setup incoming mail handler though that you can create issue when email is received on specific email address.

Refer this doc - Incoming mail handler  

Accept the answer if it helps. Let me know if you have any question

[Ilze Schoeman]

Hi, I seem to be having some trouble setting up my incoming mail server. 

I'm not sure what i'm missing here. 

I set up the incoming mail imap.gmail.com (host) mail server. I entered the app password which I got from the gmail security space. 

I then created a mail handler - 'Create a new issue or add a comment to an existing issue' and set the parameters as instructed. 

When I test the connection it says it's all good, however, when i try to send an email from my personal email to the email i have specified in the server and mail catcher - nothing seems to happen in Jira. 

I feel like i'm probably missing something obvious but not sure what?

Please help 

[Ilze Schoeman]

It does seem to work - just seems to be an hour delay or something - although if there's images in the description, how do you get these to come through as they are? is there a special trick for this?