How do I assign Jira Issues to groups?

[Dan Zietlow]

I want the ability to assign Jira Issues to Groups responsible for the Issues such that they can be sorted or and/or filtered in the backlog by the groups owning them until they can be assigned and worked on. This would be helpful when loading Jira Issues for a new project from a CSV file.

TIA,

Dan

[Jack Brickey · Accepted solution]

options:

• you could create a custom field called say "team-assigned" and use a drop down
• you could use Components
• you could use labels
• you can burn a license and create a 'team user'

[Peter Bengov]

Hi @Dan Zietlow

The ability to assign a group isn't possible OOTB. However, what you can do is:

• Assign to a generic user called "Group X", for example, when that user's email is the destruction list of that group so they all get an email for when the ticket is created. 
• Add all the users of that group as watchers.

Let me know if that helps. 

[Alexis Robert]

Hi @Peter Bengov , 

in this case the generic user would cost a licence, right ? 

[Peter Bengov]

Yes, it would. We tend to go for the 2nd alternative but some people are really fond-of having someone as "assignee" 

[Andrew Laden]

The generic user doesn't have to cost a license. They will not be able to log into jira, but they wont be. Many other permissions can be assigned to unlicensed users and will work fine. You will have to have an alternative notification method because jira will not mail an unlicensed user. So use watchers, or a group custom field to control email the group members.

[Dan Zietlow]

In Jira Cloud, in order to assign an issue to a user, they must be an active user. Being an active user requires a license.

[Andrew Laden]

oops. Missed the "cloud" tag. Sorry.

[Avinash Bhagawati _Appfire_]

Hi @Dan Zietlow ,

Basically JIRA is designed so that issues must be assigned to individual users prevent tasks from being overlooked. A team lead or manager should assign issues out to individuals, or your users will pick from a list of issues that they have the option to take on.

However, if you want to configure JIRA to allow group membership then you can use custom field for group picker to identify the issue. Please refer below documentation on the same.

https://confluence.atlassian.com/jira/how-do-i-assign-issues-to-multiple-users-207489749.html?_ga=2.6788850.13189330.1570538441-1940279406.1570033613#HowdoIassignissuestomultipleusers-ManagingIssuesviaGroupOwnership

Thanks,

Avinash