How to change the title of a transition screen ?

[Philippe Motet]

I am using different transition names to move to the same status (Resolved) and I would like the transition screen to be the same with the same title ("Resolved Screen"), instead of having a different title (the name of the transition) for each different transition.
I am not sure it is possible, but if yes, thank you to explain me how to do it ?

[Joe B B]

Hi @Philippe Motet ,

You can try out transition properties specifically, jira.i18n.submit

https://confluence.atlassian.com/jira/workflow-properties-189949.html

[Kinnera]

Hi @Philippe Motet 

In-Progress to Resolved Status ---- Resolve Transition

In-Progress to Resolved Status ---- Create Bug Transition

 This is how your workflow works currently and you want the Create Bug transition name to be renamed as Resolved transition??

If this is the case, yes you can achieve it by following the steps:

• Go to your workflow and edit it
• Click on the Create Bug Transition and click edit
• Rename the transition name to  Resolved
• Publish your workflow

Please test the workflow by creating one sample issue and test it!!

Note: This will not affect the JSU post-function that you've used for creating bug when clicking on the Resolved transition. JSU will do the job as usual!!

Thanks

Kinnera

[Philippe Motet]

I want to keep the transition name (Create Bug) since I want the user to know explicitly that he is going to create a bug.
If I have 2 transitions with the same name, how to make the difference ?

Philippe

[Kinnera]

Hi @Philippe Motet 

No 2 transitions can have same name!! 

Once you give the transition name, the same will be taken on the transition screen.

In order to make the difference, you can give one transition name to be Resolve & other as Resolve & Create Bug. 

I hope I answered your question!!

Thanks

Kinnera

[Kinnera]

Hi @Philippe Motet 

Here you can use Reuse a transition instead of creating a new one.

How to do that? for example, let's say we have In-Progress, Resolved and Re-Open Statuses then,

Create a transition to Resolved Status from In-Progress Status by giving the name and selecting the screen.

Now, if you want to create one from Re-Open to In-Progress then drag the transition line. 

Here you should see New transition and Reuse a transition, click on Reuse a transition

It will solve your problem!!

Thanks

Kinnera

[Philippe Motet]

Thank you for your answer but it is a little bit more complex. Let me try to explain :
In my workflow for the support tickets, I have to ways out from the In Progress status :

• The Resolve transition to go directly to the Resolved status. This is for the case where the support team has been able to answer the customer call
• The Create Bug transition which also leads to the Resolved status for the support ticket but also automatically creates a Bug ticket (for the Dev team), thanks to the JSU plugin.

Both transitions have the same screen associated to collect the information we need to close the support ticket, but the title of this screen in the case of the Create Bug transition is "Create Bug", which is confusing (we could think that we are collecting information for the ticket wa are creating), and I woul prefer it to be "Resolved" to make clear that it applies to the support ticket and not to the new one.

The screen title comes automatically from the transition's name and I think I cannot control it.