How to configure Contact Admin form in jira cloud

[Gajanan Sasane]

How can we configure the Contact Admin form in the Jira cloud?
Please refer to the attached screenshot.
I found only one option from General Configuration "Contact Administrators Form" set value on/off.

Thanks in advance for your help.

Regards,
Gajanan 

[Prashant Sultania · Accepted solution]

Hello @Gajanan Sasane ,

Welcome to the Atlassian Community!!

It seems that the Admin Contact Form is disabled due to which it is not visible. 
Go to JIRA Cloud, click on Settings gears icon --> click on system --> Turn-On Contact Administrator Form (screenshot is below)

Let me know in case of any further help.

Thanks,
Prashant Sultania

Note: Upvote, Like or Accept Answer if it resolves your query

[Prashant Sultania]

Hello @Gajanan Sasane 

Also, if you want to edit the contact form then Click on Settings gear icon --> Click on General Configuration on the left menu --> Click on Edit Setting on right.

You will see the text box to modify the contact form (screenshot attached) 

Let me know in case of any further help.

Thanks,
Prashant Sultania

Note: Upvote, Like or Accept Answer if it resolves your query

[Vaibhav kamble]

Hi @Prashant Sultania ,

We have just added a message in the contact administrator message but still, it is shown

"

Your Jira administrator has not yet configured this contact form

"

Regards,

Vaibhav

[Prashant Sultania]

Hello @Vaibhav kamble 

I just tested in my test environment, I turn ON and OFF the Administrator contact form and it worked for. 

First I turned OFF, I got the same message as yours "Your Jira administrator has not yet configured this contact form"

Later I Turned ON and the form was visible to me and the testing message was visible to me.



Can you please the screenshot if possible?

Thanks,
Prashant Sultania

 Note: Upvote, Like or Accept Answer if it resolves your query

[Jimmy Seddon · Accepted solution]

Hi @Gajanan Sasane,

The documentation for Data Center will also work for Cloud:

https://confluence.atlassian.com/adminjiraserver/configuring-the-administrator-contact-form-974375905.html

• Click on the Admin cog and select the System menu
• This should take you to the General Configuration, select Edit Settings in the top right corner
• Scroll down until you see The contact Admin radio button and rich text field

I hope that helps!

-Jimmy

[Gajanan Sasane]

Thanks for the help,
Even if the "Contact Administrators Form" value keeps on, I don't see the Contact form.

[Jimmy Seddon]

Hi @Gajanan Sasane,

I believe the intention is that it wasn't meant to be used on Cloud. 

However, you can use that Rich Text Field to build an HTML form that would allow users to send a message to your admins.

-Jimmy

[James Webber]

Hi also am trying to find out where this form shows for users? Anyone got any ideas?

[Prashant Sultania]

Hello  @James Webber 

Welcome to the Atlassian Community!!

Go to JIRA Cloud, click on Settings gears icon --> click on system --> Turn-On Contact Administrator Form

Let me know in case of any further help.

Thanks,

Prashant Sultania

Note: Upvote, Like or Accept Answer if it resolves your query

[James Webber]

Hi @Prashant Sultania  thanks for the reply - I have done that but I don't know where users can see this do you know? 

[Prashant Sultania]

Hello @James Webber 

As a user, click on the gear icon (settings) top right and then click on "Contact your Jira Admin". This link will take you to the contact page. 

Thanks
Prashant Sultania

Note: Upvote, Like or Accept Answer if it resolves your query.

[James Webber]

Thanks @Prashant Sultania  that does work - the content appears in a blue box about a form for the user to fill out. Thanks for your help.