How to disable the Comments section when transitioning screens?

[Hines Trulock]

I created a screen when transitioning from In Review to Done, but only want my custom field to be completed but not the Comments section.  

Is there a way to hide or disable the comments section from the screen and only show my custom field?   

[Girish.Shenoy]

Hi @Hines Trulock 

You can remove the comment box from a transition screen by removing the user's permission to comment.

You can do that using project permissions, or by adding workflow properties to each status in a workflow.

[Hines Trulock]

If I remove the permission to add comments, then wouldn't that disable any comments from being created?  

Also, can you explain more about adding a workflow property to remove the comment section?  

[Girish.Shenoy]

You need to add below property to the workflow stage.

further reading https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/ 

jira.permission.comment.denied

[Hines Trulock]

I tried that and it didn't work.  I tried on the transition properties as well as the status properties. 

[Girish.Shenoy]

Hi @Hines Trulock 

I tested the properties for you. I found that properties only work at the status and not during transition. So conclusion is there is no option to hide the comments screen other than you want to totally remove commenting permission. I could not test the property below as I am on free version of JIRA and roles are not supported.

jira.permission.comment.projectrole

[Girish.Shenoy]

You can vote https://jira.atlassian.com/browse/JRACLOUD-12244 

[Hines Trulock]

I voted and commented on that issue.