How to multiply 3 custom fields?

[Vitor Seabra]

Hi community!

I'm trying to multiply these 3 field values:

• Impact: customfield_10083
• Confidence: customfield_10087
• Ease: customfield_10088

The rule is triggered when the field Ease is filled up. All of them are numeric fields.

This is the current formula that I'm using but it is not working:

{{#=}}{{issue.customfield_10083}} * {{issue.customfield_10087}} * {{issue.customfield_10088}}{{/}}

Below you can see how I'm trying to set this up:

Does anybody have a clue?

Thanks in advance,

Vitor

[Trudy Claspill · Accepted solution]

Hello @Vitor Seabra 

What is your evidence that it is not working?

What does the Audit Log show for the execution of the rule? Is the rule being triggered? Is there an error message? Are you seeing no update to the field, or is it updated with the wrong number?

Can you add Log action step(s) to print the value of each custom field to the Audit Log to confirm you have referenced the correct custom fields?

[Trudy Claspill]

Hello @Vitor Seabra 

Can you share with us the solution to your issue?

[Vitor Seabra]

For some reason the same querie started working properly. I basically haven't changed anything.

[Sanjen Bariki]

Hi @Trudy Claspill ,

Welcome to Atlassian Community!

Could you please share the issue where you are facing the issue..?

give me some your opinion below.

• Are you using Jira cloud..?
• Do you have installed the Script runner plugin in Jira cloud..?

Thanks & Regards,

Sanjen Bariki

[Trudy Claspill]

@Sanjen Bariki 

I am not the person who posted the question. It was posted by @Vitor Seabra .