How to recover deleted Jira issue from SalesForce

[lindsay.makin]

Hi,

An ongoing issue has inadvertently been deleted from Jira.

The issue was originally raised in SalesForce and carried over into Jira.

Is there a way we can recover the deleted issue from SaleForce and in-reinstall in Jira?

[Vish Reddy {Revyz} · Accepted solution]

Hi @lindsay.makin 

Unfortunately once you delete a Jira ticket it is gone, unless you have taken a backup of the data.

The options at hand are:

1. Take a backup of your entire Jira site every 48 hrs (that is the minimum) time you have to wait to take a complete backup using the mechanisms that Atlassian provides

When you do restore back there is a potential to loose data

2. Export CSV - you won't get attachments etc.. as part of the exports  

3. Use backup & restore service as what Revyz provides, checkout our marketplace page for more information.

[lindsay.makin]

Hi Vish

Thank you for your response