I am Org. Admin but still I get error while enabling the disabled account

[prashantgera]

Hi 

I am Org. Admin but I am unable to reactivate the disabled account and get the below error message:

"This user's Atlassian account has been disabled. Contact the user's organization administrators to enable the account."

[Bill Sheboy]

Hi @prashantgera 

For this one you may want to submit a ticket to Atlassian support directly.  You should be able to do that as site admin for a paid license: https://support.atlassian.com/contact/#/

Best regards,

Bill

[prashantgera]

Thanks Bill, I have raised a ticket