I can't see my certification badges (ACP-610 & ACP-620) in Atlassian certification portal

[Kamal SAIB]

Hi everyone,
I've successfully passed  Managing Jira Projects Data Center and Server (ACP-610 Certification Prep)
And  Managing Jira Projects for CloudCertification

However, there are not visbile in the Atlassian certification portal:

Could anyone help me?

Thanks in advance,

Kamal

[Robert Wen_Cprime_ · Accepted solution]

It usually takes a couple of business days for everything to be verified and the certifications to be officially awarded.  If it's beyond a week, I'd contact support at http://go.atlassian.com/certsupport .

[Kamal SAIB]

Thank you,

So I wait !

[Kamal SAIB · Accepted solution]

Hello @Robert Wen_Cprime_ ,

Thank you for your quick answer.

Yes I passed the certification exam through PSI.

Best regards,

Kamal

[Kamal SAIB]

I'm still waiting for an answer please!

[Monique vdB]

@Kamal SAIB I reached out to the team, hoping to get you a response!

[Maurilio Gorito]

@Kamal SAIB - As Robert mentioned, it takes a couple of business days for the exams results to flow from PSI to the Atlassian Certification Portal, and sometimes it may take longer. Please, give it 1-2 more days and it should be reflected in your records. Thank you!

[Kamal SAIB]

@Maurilio Gorito , One of colleague whom as well successfully passed the certification exam received an email from PSI with the score few minute after, but in my case I didn't receive anything!

Regards,

Kamal

[Robert Wen_Cprime_]

hello @Kamal SAIB ! Welcome to the Atlassian Community!

Completing the Certification prep course and obtaining the certification are two different things.

Did you schedule a certification exam through the certification portal?  After you schedule and take the exam, you should get notifications on whether you passed and obtain the certification.

[Maurilio Gorito]

Hi @Kamal SAIB - We are having issues with PSI where some candidates are not receiving emails with the exam results. They are working on it and we are expecting a resolution soon.

Your ACP-610 exam result is now showing in your Certification Portal, CertMetrics. Congratulations on achieving the certification.

If you would like us to provide you with your exam results, please open a support ticket with us by visiting http://go.atlassian.com/certsupport and our team will work on it for you.

Congratulations again and I'm sorry for the inconvenience. 

Maurilio

[Robert Wen_Cprime_]

Wait, is that "not" showing or "now" showing in the second paragraph?  That's a big difference!

[Maurilio Gorito]

Hi @Robert Wen_Cprime_ - I meant to say "it is now showing". Thank you and sorry for the confusion.

[Robert Wen_Cprime_]

No worries, @Maurilio Gorito !  I'm just having a bit of fun.  It'd be easier if I included an emoji.

Congratulations, @Kamal SAIB !  Please make sure this question is marked as answered.

[Kamal SAIB]

Thank you @Robert Wen_Cprime_ and thank you all guys for your involvement!