Image Copy & Paste not working

[JAnderson]

We recently switched instances of Jira Software (Cloud) and the extremely convenient copy/paste image functionality is not working in the new instance. This has been tried in both Firefox and Chrome with and without incognito mode.

All I get is a small empty rectangle, and when I save and reload it appears like it thinks there's an image there, but it's always blank.

Is this a recent bug with Jira Software Cloud, or is there some back-end setting required to enable copying and pasting of images (and the underlying automatic uploading mechanism, which I suspect is where things are failing)?

This is a HUGE time waster, since now the only way to get an image in is to save it as a file and manually upload it.

[Hernan Halabi - Elite IT Consulting Group · Accepted solution]

Hello @JAnderson it looks like a bug on your Jira environment. I use cloud and that functionality hasn't failed me.

I would report this as a ticket to Atlassian because it's no the expected behavior

[JAnderson]

Thanks Hernan. I narrowed it down, it seems to be specifically from Outlook (which at the time wasn't obvious).

[Carl Kelley]

I seeing the same problem consistently while trying to past screen shots taken by the latest Windows 10 Snip & Sketch.

[Krista_McGruder]

Yes, my copy and paste absolutely does not work most of the time. Terrible user experience.