Is is possible to set automatic Due Date?

[Bunyodbek Kosimov]

Is is possible to set automatic Due Date when issue is created and can only be changed by one role?

[Sebastian Krzewiński]

Hi @Bunyodbek Kosimov 

You can use automation to set due date during create action and you can limit Schedule issue permission to certain role to limit group of people that can edit due date.

Regards,

Seba

[Bunyodbek Kosimov]

Hi Sebastian, 

Thank you for your assistance.

Yeah, I used this option. However, what I want to do is to give exact deadline to an issue like Day and exact time. 

Also is it possible to set "Due Date with Exact time" and check how much time developer spent on solving that particular issue (like it starts to count when issue status is switched to "In progress" and shows how much time he was in that status) and have options like pausing the timer (by some role) for some time and resume it or give more time to finish it. 
Thank you

[Sebastian Krzewiński]

Hi @Bunyodbek Kosimov 

Duedate is date type field so you cannot set date and time. If you want to this you need to use other customfield which allows date and time. To manipulate date and date/time fields using automation please check this doc.

Also is it possible to set "Due Date with Exact time" and check how much time developer spent on solving that particular issue (like it starts to count when issue status is switched to "In progress" and shows how much time he was in that status) and have options like pausing the timer (by some role) for some time and resume it or give more time to finish it.

It is possible but need extra field and some automations. My idea:

- when issue is transition to e.g. in progress you will catch date and time of this transition in date/time customfield (on workflow or by automation)

- when issue is transition to status where time should be stopped (resolved/block ststus) you catch date and time of this transition to second date/time customfield (on workflow or by automation)

- then automation rule will calculate difference between this two field and put it in 3rd field

- these steps you will be reproduce every time when time should be calculated.

Also I think you can consider SLA app to achieve this.

[Bunyodbek Kosimov]

Thank you for your help @Sebastian Krzewiński 

I guess I will consider  the SLA s because using the first method requires more fields

[Sebastian Krzewiński]

@Bunyodbek Kosimov  no problem :)

If you think that this question is closed and you have all needed informations please accept my answer. This will be helpful information for next one who will be challenging this issue.

[Bunyodbek Kosimov]

@Sebastian Krzewiński  I have one more question regarding the Due Date field.

Can I create a customfield where it shows "Due Date with time" and make it function like real Due Date. For instance when time expires it should turn into red color and remind it or notify the reporter?

[Sebastian Krzewiński]

@Bunyodbek Kosimov  you can create date/time customfield and configure it like you want. Based on new field you can create some automation rules/jql that will be notify you via email/dashboard that some issues are expired.

Colorful indicators - I made something similar to it by using scripted fields in script runner (https://scriptrunner.adaptavist.com/5.0.4/jira/scripted-fields.html)

Regards,

Seba