Jira Cloud Migrated to Jira Server Importing Table Failed

[Jero Dungog]

Good day Atlassian,

I am currently in the process of migrating a client's Jira Cloud instance into a Jira Server instance.

Jira Server instance version is: 7.6.10

When I performed the backup restore as instructed on the atlassian documents I get this error:
Upon checking the atlassian-grasshopper.log I found this:

I also checked atlassian-jira.log and got this:

All these logs were from the new Jira Server.
Is there a specific version I need to use in-order to have everything migrated properly?
Like some schema's were changed and my current Jira Server version is not up to the changed schema?

I also did almost all the suggested work around I found here in the community to no avail.

Looking forward for your guides and tips.

[Alexey Matveev]

Hello,

As Atlassian states in the documentation, you should migrate to the latest Jira Server version.

https://confluence.atlassian.com/adminjiracloud/migrating-from-jira-cloud-to-server-776636236.html

[Jero Dungog]

Hello @Alexey Matveev ,

I had followed as instructed and my new server version is now:
Jira Software 8.2.0

And now I am having this: No 'key' field for Issue 26402.



I had also followed some of the answers on the community to no avail.

I would really appreciate it if your could help me out on this one.

Thank you

[Alexey Matveev]

I ve never had this error, but have a look at this question:

https://community.atlassian.com/t5/Jira-questions/Import-Error-No-key-field-for-Issue/qaq-p/582385

[Jero Dungog]

Hello @Alexey Matveev , my other projects were imported successfully except for this.
I had just extracted the logs from the server and found this when importing that said project:

2019-05-29 02:05:30,854 JiraTaskExectionThread-6 ERROR aloe.admin 125x7028x1 13bgy5t 203.177.52.178,127.0.0.1 /secure/admin/ProjectImportSelectProject.jspa [c.a.j.imports.xml.DefaultBackupXmlParser] Unexpected import failure
java.lang.NullPointerException
at com.atlassian.greenhopper.imports.LexorankPreImportHandler.addFieldMapping(LexorankPreImportHandler.java:94)
at com.atlassian.greenhopper.imports.LexorankPreImportHandler.handleEntity(LexorankPreImportHandler.java:78)
at com.atlassian.jira.imports.project.ao.handler.ChainedAoSaxHandler.endRow(ChainedAoSaxHandler.java:289)
at com.atlassian.jira.imports.project.ao.handler.ChainedAoSaxHandler.endElement(ChainedAoSaxHandler.java:193)
at com.atlassian.jira.imports.project.ao.handler.ChainedAoSaxHandler.endElement(ChainedAoSaxHandler.java:151)
at org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanEndElement(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
at com.atlassian.security.xml.RestrictedXMLReader.parse(RestrictedXMLReader.java:103)
at com.atlassian.jira.imports.xml.DefaultBackupXmlParser$XmlParser.parseXml(DefaultBackupXmlParser.java:115)
at com.atlassian.jira.imports.xml.DefaultBackupXmlParser.parse(DefaultBackupXmlParser.java:64)
at com.atlassian.jira.imports.xml.DefaultBackupXmlParser.parseXml(DefaultBackupXmlParser.java:52)
at com.atlassian.jira.imports.xml.DefaultBackupXmlParser.parseAoBackupXml(DefaultBackupXmlParser.java:46)
at com.atlassian.jira.imports.project.DefaultProjectImportManager.getAoProjectImportData(DefaultProjectImportManager.java:363)
at com.atlassian.jira.imports.project.DefaultProjectImportManager.getProjectImportData(DefaultProjectImportManager.java:257)
at com.atlassian.jira.bc.imports.project.DefaultProjectImportService.getProjectImportData(DefaultProjectImportService.java:576)
at com.atlassian.jira.web.action.admin.importer.project.ProjectImportSelectProject$MappingResultCallable.call(ProjectImportSelectProject.java:252)
at com.atlassian.jira.web.action.admin.importer.project.ProjectImportSelectProject$MappingResultCallable.call(ProjectImportSelectProject.java:233)
at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:481)
at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:443)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:216)
at java.lang.Thread.run(Thread.java:748)
2019-05-29 02:05:30,854 JiraTaskExectionThread-6 ERROR aloe.admin 125x7028x1 13bgy5t 203.177.52.178,127.0.0.1 /secure/admin/ProjectImportSelectProject.jspa [c.a.j.imports.project.DefaultProjectImportService] There was an unexpected problem processing the file '/var/atlassian/application-data/jira/import/pcf migration latest.zip' when performing a project import.

I cannot make sense of this exception as it does not give me any data at all, only that there was a NPE happening in the background.

I hope you could have a guide for me on how to resolve this issue as it is already taking too much time just to migrate this project.

The following were the things I had done:

1. Backup Jira Cloud.
2. Installed a new and latest version of Jira Server 8.2.0
3. During setup, imported projects via the generated backup file from the Jira Cloud
4. Inside my newly created JIra server instance, generate a backup for the projects.
5. Use that generated backup from Jira server to import projects in my own Prod Jira Server instance.
6. I get this error when importing specific projects.

I would really appreciate it a lot if you could help me out on this one.

[Shradha Singh]

Hi

I am also getting same error.

Do you have any solution ?

Regards
Shradha