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Jira Cloud Next Gen Kanban with Backlog, task cannot be moved from backlog to board

Jira Cloud Next Gen Kanban with Backlog, task cannot be moved from backlog to board

I have tried drag and drop and selecting top of backlog, bottom of backlog, and move to board. The items will not move. I am not able to move any items out of the backlog. When I move it, it immediately moves back to the backlog or board.

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You may not have permission to transition. Can you open an issue into the full issue view and then see if you can transition the status?

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I have no rules in place for the project and I am the Administrator.

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Can you share a screen shot of your permissions? Primarily the create, browse, etc. example of one of my projects:

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Next-gen boards have flat permissions. You are either an Admin or a Member. I am the admin. This fucntionality worked until yesterday and all 3 of my projects are affected.

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you might wish to reach out to Atlassian Support if something was working and suddenly stopped.

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Like • Elizabeth Jones likes this

Done! Thanks. In the interim I am moving out of next-gen and back to classic;.

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Like • David Eddy likes this

Hi Elizabeth, we have the same issue. Did you ever find a resolution? I would hate to revert back to classic at this point. Guess contacting support will be next option.

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I contacted support, they made no changes, but it self-healed? So, no root cause and I took no steps to correct.

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Nice. Now if only my projects will self-heal. Support pointed me to JSWCLOUD-17383 which should account for bug. Hoping they fix it soon.

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@Elizabeth Jones, based upon the bug Kurt mentioned I would guess they updated your instance and you are part of the “soaking” that is happening now.

@Kurt Werner, given they are “soaking” the fix it should be soon. I also noted the workaround of toggling the feature off and back on so you might try that if you have not.

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@Jack BrickeyGood to hear it is soaking. What feature should I toggle on and off. Being next-gen project the screen shots don't match what you provided. I did try and toggle Sprint on/off, but that did not help.

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According to the details provided in the issue you included above you should toggle the Sprint feature.

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