Jira Service Desk and ticket editing

[larias]

I'm using Jira service desk and would like to know if an external client can edit a ticket once its been submitted.  ie can they edit the description, urgency field etc..  Thanks.

[John Funk · Accepted solution]

Hi @larias  - No, only Service Desk Agents can edit a ticket once it has been created. 

[larias]

Thanks again John!!

[John Funk]

You're welcome.  :-)

[larias]

Hi John - I have another question regarding Jira Service Desk.  I would like to populate the organization field on all issue types when they get created.  Can this be done?  Thanks.

[John Funk]

I have not tried that before, but you could probably setup an Automation For Jira rule to Edit the issue and populate the field when an Issue is Created. 

[larias]

Thanks John.  

[John Funk]

:-)

[larias]

Hi John - I have another Question with Service Desk.  Do Assignee in JSD need to be Agents in order to appear in the Assignee drop down list Box?  Thanks.

[John Funk]

Yes because only Agents can make changes to tickets.

[larias]

Thanks for confirming.