Jira Workflow - Error message annoying when changing ticket's status

[Hong Linh Nguyen]

Hi,

I have just migrated my old workflow with a new one customized for my project but now when I click on the status to change, it keeps showing me the error message as "The request workflow doesn't exist or is private".

My project is configured with the new workflow already successfully and I can see it is working as intended. 

Please refer to my attached image for the detail

Really appreciated for your help.

Thanks a lot.

[Margareta Buruian]

Hey @Hong Linh Nguyen we are having the same issue and haven't touched our workflows, I think it could be an Atlassian side problem (potentially a cloud update) hopefully will resolve itself soon

[Fernando Santana]

We are having the same issue. 

[KarstenK]

We are having the same issue as well! 

[Laura]

Same issue appeared today 

[Lena Krauß]

Same here!

[Vladimir Virlan]

This started happening today (20 Oct 2021). Must be an update rolled out on Cloud

[Gaj Umapathy]

Having the same issue on cloud. I've raised a premier support ticket and pointed Atlassian to this post. Hopefully we will get an update soon. 

[William Giraud]

Same issue too

And we haven't changed anything.

[Jan Stähle]

+1

[amcbeth]

+1

[Alexey Kozlov]

+1

[Kawan Souza]

+1

[Jairaj K]

+1

[Pierre-Eric P.]

+1

[aitor.casas]

+1

[Jennifer Smith]

Same issue here and we haven't updated anything

[Leysha Caraballo]

Same issue starting today! 

[Joanna Bajda]

There's a bug logged for that: https://jira.atlassian.com/browse/JRACLOUD-77618 please vote

[Tafara Mugwangi]

Thanks

[Martin De Grussa]

I actually reported this to Atlassian under JST-702330 . The issue was not happening on every project or at least the one it is happening to is a service desk project,i tested on a kanban project and that was fine. 

[Angelin Telles]

Same issue too

And we haven't changed anything.

[Fede Moreno]

The thing is... I am testing in a tab in stealth mode and I don't get the error.

But yes, I think it could be an Atlassian side problem too.

[Martin De Grussa]

I am getting the exact same thing but i have not made any changes at all to the project it is impacting so i am not sure it is based on any changes local side, i just googled the issue and found this post as only just being reported.  Mine is Jira cloud

[Joanna Bajda]

Same here, seeing this on two clients sites, plus another bug related to transitions: screens are not popping up on causing unable to move issues, as mandatory fields must be set up.

I logged support ticket about that.

[Martin De Grussa]

I have had confirmation that this is a bug and they are looking into it under https://jira.atlassian.com/browse/JRACLOUD-77618?error=login_required&error_description=Login+required&state=1d331c0c-9a8a-4dd9-a022-3695cc35d793

[Karen Rogalski]

We just ran another Cloud Migration and this error message is showing. It did NOT show up last month with our first Cloud Migration. This is blocking our Cloud Migration now.