Jira; Workflow: "It might take a moment for your recent changes to show": it's already 2 days

[Michael Gordon]

Hi Everyone,

We have Jira Cloud, specifically team-managed project. I was changing the existing workflow many times over the last week. Yesterday, however, after I published my latest changes to the workflow (removed some columns, fixed the workflow and automation rules), Jira responded with: "Workflow updated: It might take a moment for your recent changes to show." 

Today, the 2nd day, still the same problem: I cannot edit workflow as it's simply unavailable.

This breaks my team work.

Please recommend what could we do in this situation??

Thank you greatly!
Michael

[Nic Brough -Adaptavist- · Accepted solution]

Welcome to the Community!

The "take a moment" message generally does mean the rather vague English term "a moment" - it should be a few seconds, which could stretch to an hour if you're doing something very English like queuing and you're told "the bus/attendant/doctor will be with you in a moment".  In Jira though, it really should be a few minutes at worse, not a day.

I think Atlassian support need to see this one - could you raise it over at https://support.atlassian.com/contact

(Note if you're on a free or $10 licence, it will refer you back here to the community - let us know if that is that is the case, and we can ask Atlassian to take a look here)

[Michael Gordon]

Thank you Nic. I've dropped them a message.

[Jean-Michel Bernard]

Hello @Michael Gordon 

Was there a solution for this issue?

We're having the same exact problem since yesterday.

Now there's even a message to invite me to refresh the page...

Thanks in advance for any feedback :)

JM

[Jean-Michel Bernard]

Hello,

If anyone else comes here for the same issue, here's how I resolved it (thanks to Atlassian support).

The workflow I was working on was not fully saved, it was in some draft state which did not show up explicitely.

So I edited it by moving the position a status in the workflow to allow me to save it again, then after saving it, I could see the project board setting page correctly with the new/updated status (sometimes in new columns as expected), so I could finish to edit the board settings and save it.

There you go :)

[Michael Gordon]

Hi Jean-Michel,

Yes, I was helped by the Atlassian support, although it took almost a week for them to identify the problem and resolve it.