Jira admin's share button and notifications are not visible

[Rabia Sarıkaya]

Jira admin's sharing buttons (for Epics or issues) and Jira notifications (directs) are not visible. Can you help me?

Note: cloud account

[Trudy Claspill]

What type of project is this for, Company Managed (classic) or Team Managed (next gen)?

[Rabia Sarıkaya]

for classic software project

[Trudy Claspill]

I am seeing the Share button in my JIRA Cloud instance.

Can you provide screen images of what you see?

Can you provide a link to the document you are referencing that says you should be able to see these buttons?

[Rabia Sarıkaya]

It isn't appearing for a single user in the system. Any settings haven't been changed. The system is just new.

[Trudy Claspill]

You must have the Global Permission for "Browse Users and Groups" in order for that option to be available.

[Rabia Sarıkaya]

Already he has this permission. There is no problem with people who have the same permissions and authority as him. 

[Trudy Claspill]

Has the user tried clearing the cache of their browser or using another browser?

[Rabia Sarıkaya]

The beginning of the problem is user's ID. It's different others. I opened ticket about this problem: ID Problem Ticket 

[Nina Vehovec]

Our problem is the same. User is missing share button. Has there been any update on this? Thank you for your answers.