Making a project public (Jira Software Cloud)

[Lauren]

Hello!

I feel like I'm going a bit crazy :).

I've followed the instructions on the support page below to make one of the projects (we have 3 projects) within our Jira Software Cloud instance public. However, every time I try to access via incognito mode or ask a user without a Jira login to our instance to access it the Jira login page is displayed forcing the user to log in or create a log in.

https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/

I have created a new permissions scheme "Product Portal Permission Scheme" and assigned that scheme to the one project that I want to be public. The others are using the default permissions scheme from Jira.

In that scheme, I have added "Public" (anyone is not an option anymore) to the group permissions for Browse Project & Create Issues

What am I missing?!

[Pramodh M · Accepted solution]

Hi @Lauren 

How are you not able to access the issue in incognito?

Can you try accessing a specific issue and let me know?

Browse project permissions is enough for the public to view the issue

Thanks,
Pramodh

[Pramodh M]

@Lauren 

And May I know have you configured SSO for your instance?

[Lauren]

Ah ha! So it was user error as I suspected! I was sending the link to the project, not to an individual ticket.

I suppose I'll need to follow the next section (Anonymous access to shared filters or dashboards) to allow a user to see a list of tickets. 

[Lauren]

Oh and no, we do not have SSO configured.

[Pramodh M]

Good @Lauren