@Mentions stopped working

[Vlad Laikou]

Hi! Suddenly Jira mentions stopped working for some users. We checked the permissions and they look identical for the users who still can use mentions and for those who can't. As the user types @somename no one is found. Jira offers to add teammate instead. Even though this person already exists in Jira.
 

[Trudy Claspill · Accepted solution]

Hello @Vlad Laikou 

Welcome to the community.

Have you explicitly checked that the users having the problem have the Browse Users global permission?

[Vlad Laikou]

@Trudy Claspill Thank you so much! The culprit was Browse Users global permission  

[Bry]

Hello!

Suddenly Jira mentions stopped working for me. We checked the permissions and they look identical for the users who still can use mentions and for those who can't. As the user types @somename no one is found. Thank you!

The @ symbol changes to the red symbol

@Trudy Claspill 

[Trudy Claspill]

Hello @Bry 

Welcome to the community.

Since the answer on this post did not solve your problem, it would be best if you started your own, new thread to get help with your problem, and please provide the tags to indicate hosting type.