Migrate Issues with Attachements - CSV File

[Foxcliffe Hickory]

Hello -

I'm trying to migrate issues via a CSV file from one Jira Cloud instance to another Jira Cloud instance. The attachments are not coming over. I know this is because the source and target instances are private, and that an API Token is needed. However, I'd like to know if there is a workaround for not having to use the API Token method, as it is cumbersome.

Is it possible to set one or both of the instances to Public, just to do the migration and have the attachments come over properly, then set back to private?

If this is possible, can someone explain the steps and settings needed to do this?

Thank you!

[Angélica Luz · Accepted solution]

Hello @Foxcliffe Hickory,

Thank you for reaching out to Atlassian Community!

I saw that you created another post related to this issue and the documentation below was mentioned:

• Importing attachments into Jira Cloud using CSV External System Importer

Checking similar cases, I’m afraid to say that’s the only workaround for now.

If the site is public and then you change the permissions and close it again, the attachments won’t be accessible. It will only be accessible if no authentication is needed o the site where the attachments are stored.

Kind regards,
Angélica

[Foxcliffe Hickory]

Thanks for the information, Angelica.

[Stefano Alessandrini]

I've the same problem.

Importing attachments into Jira Cloud using CSV External System Importer
did not worked for me...

[Angélica Luz]

Hi @Stefano Alessandrini,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support related to this issue. Your case is different because you are migrating from Jira Cloud to Data Center and the documentation has the steps to import attachment into Jira Cloud only.

Since you already have a ticket with our support, let's focus on the ticket to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms.

Regards,
Angélica