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My issues don't have a resolution field

Jacob Rosenfeld
Contributor
September 14, 2021

I want to use the resolution field but I can't find that option in my project issues.

1 answer

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 14, 2021

Hi Jacob,

The resolution field is a standard system field that you should set with a post function in your workflow. Where are you trying to use the field and what are you seeing? 

Jacob Rosenfeld
Contributor
September 14, 2021

Another project in my company has it set when you mark an issue as done you select the resolution: 

image.png

In my project there's no option and no field to enable this. 

Jacob Rosenfeld
Contributor
September 14, 2021

After doing some more research it may be a Team vs. Company managed project issue.

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 14, 2021

Ah, so if this is a Team-managed project, that's probably the issue. It will just mark it as a Done resolution. 

Here is a feature request that you can vote for and follow: https://jira.atlassian.com/browse/JSWCLOUD-17499

Jacob Rosenfeld
Contributor
September 14, 2021

Yeah. I really wanted the “not an issue” resolution but I just made a “trash” status which is good enough for now. Not worth the migration right now. 

Like John Funk likes this

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