Need help on ticket number

[Kamal Dhingra]

Hi,

I am very new to JIRA.

In my project, we are using 2 types of tickets.

We differentiate the tickets like "HCLEXT-#" for the customer and another for the internal usage "HCL-#".

My question is whether we can search for all the tickets for external and internal usage i.e. issue keys starting with "HCLEXT-*" and "HCL-*"?

 Thank you in advance.

[Nic Brough -Adaptavist- · Accepted solution]

The first part of an issue key is the project key.  So "project = hclext or project = hcl" will find the issues you have named here.

[Kamal Dhingra]

Hi Nic Brough!!

It worked!!

Thanks a ton!!

[Jack Brickey]

Hi Kamal, if you are saying that you have two different projects, one with HCL and one with HCLEXT as the project key then you can use the following to query the issues associated with the projects:

• project = HCL
• project = HCLEXT

you can do this by clicking on the Search bar and select advanced search for issues. Further you could use these queries on dashboards to view issues and stats by project.

[Kamal Dhingra]

Hi Jack

In the same project, we create tickets with the following nomenclature.

Tickets which has something to with external stakeholders we create the number as "HCLEXT-#".

For the rest of the tickets which has something to do with the internal team we use "HCL-#"

Hope it clarifies

[Nic Brough -Adaptavist-]

Not in Jira you don't.  Issues in a project have the same project key.  HCLEXT and HCL issues are in different projects.