Need help with Automation: Cloning and Linking Issues

[Özge Özgenç]

Hi,

I have created automation to clone an issue to another board. As part of this process, I want to link the original issue to the clone issue using the SET function. You can see the automation in the below screenshot. 

On the other hand, I also want to use COPY function to pull linked issues from trigger issues to be linked in the new clone issue. However, I'm facing a limitation where I can only select either the SET or COPY function, but not both simultaneously.

Also, I want to copy(pull) specific linked issue that relates to one project. 

For example in the screenshot trigger issue has two different linked issues. Specifically, I want to copy only those linked issues that are associated with the "USR" project. In addition to copying these specific linked issues, I also want to establish to SET linked issue with trigger issue. 

To summarize:

1. Link the trigger issue to the clone issue using the SET function.
2. Copy only the linked issues related to the "USR" project to the clone issue.

I tried my best to explain the problem clearly. I'm eagerly awaiting a response and would greatly appreciate any guidance or solutions provided. Thank you in advance for your assistance!

[Walter Buggenhout]

Hi @Özge Özgenç,

You seem to have figured out quite a big piece of the puzzle. It is perfectly possible to add 2 edit issue actions to the same rule, one to create the first link (the one that you explicitly set) and another to copy the links from the original issue:

 

Hope this helps!

[Özge Özgenç]

Hi @Walter Buggenhout 

I believe I cannot use your solution because I am cloning the issue to another board. After it is cloned I cannot edit it. So I tried to create another automation for the board that the clone issue will be created. It did not work too. 

[Geert de Vries]

bid late on it, but it might help others, you can edit cloned issues by using the 'add link' action in you rule, you can add it as much as needed, and add a link to the last created issue, which is the clone ;)

[Dan.Tombs]

Hi @Özge Özgenç

Lets tackle copying the current linked issues across first. I'd set it to copy on the clone to copy all values. You MAY be able to use a regular expression to differentiate which projects you want to bring across from but personally I have never had that usecase.

To then actually link to the cloned ticket, you can use a branch for the last created issue and link back to the trigger issue as a separate action. Hopefully this helps.

Dan

[Özge Özgenç]

Hi @Dan.Tombs

Which branch are you talking about can you please provide detailed instructions? I believe I cannot do it as separate action because I am cloning to issue to another board. 

[Paula Garavagno]

Hi! I'm Cloning an issue to another board and i'm having dificulties to have visible information in the Clone and origianl ticket to show the linked issues.