Need help with sometimes bugs of automation rules

[Tien Nguyen]

The automation rule of transition Assignee field to Unassigned failed 2 days ago and they have not appeared again. At that time, the team had to change the field to Unassignee manually. If there were some changes in the system that affect the rule or they just happen sometimes. 

I also received 4 emails simultaneously about 4 rules that failed at the same time with 1 ticket. When I checked it, the ticket did not exist. It is so hard to understand. 

Have everyone ever seen the errors like those?

[Bill Sheboy · Accepted solution]

Hi @Tien Nguyen 

Your rules seem okay to me...and...

There were some Jira and automation problems during that timeframe, which you may review here: https://jira-software.status.atlassian.com/

If you are no longer seeing the issue perhaps they were caused by delays or rules not triggering from the outage.

Kind regards,
Bill

[Tien Nguyen]

OMG, thank you so much. 

[Fabian Lim]

Hi @Tien Nguyen

If you can share the error messages from the audit log and the actual rule details we may be able to help.

Thanks.

[Tien Nguyen]

This is the error and the rule. This one we have to change manually on the last 2 days. But no error happens so far.

     

And 4 rules failed at the same time with 1 ticket does not exist:

Rule 1

Rule 2:

Rule 3:

Rule 4: 

FYI.

[Fabian Lim]

In the rule details, who is the actor set to? Does the actor have permissions in the jira project to assign tickets?

[Tien Nguyen]

This is the Actor, and sure it has got the permission