Just a heads up: On March 24, 2025, starting at 4:30pm CDT / 19:30 UTC, the site will be undergoing scheduled maintenance for a few hours. During this time, the site might be unavailable for a short while. Thanks for your patience.

×
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

New users have access to this product button missing

Kevin Parks
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 17, 2022

in the documentation located here https://support.atlassian.com/user-management/docs/update-product-access-settings/#Give-new-users-product-access

it has a picture of a button that can turn off access to a product to new users.  Only about 1/5 of my users need JIRA but they all need access to Confluence.  I don't see the button on my product access screen.  Was it removes, if so how can I change this, can it still be changed.  I don't want to spend many hours per month removing user access to users who don't need JIRA.

 

 

2 answers

0 votes
Bharath Kumar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 21, 2023 edited

Hey Folks

There has been some change made to how access is provided to the new users. The little toggle buttons are moved under User Access settings in the Org level settings. Under the domain, we can define the role the new users are provided and if approval is required for the same. 

Product, User access settings, Approved domains

Please find the relevant documentation here 

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 17, 2022

Hello @Kevin Parks 

I still see the button in the Product Access screen for our Standard and Premium subscription sites.

Screen Shot 2022-10-17 at 3.40.18 PM.png

Can you show us a screen image of what you are seeing?

Niki Barile
Contributor
February 3, 2023

We don't have the toggle either... any help appreciated

 

noToggle.png

Carlos Amézaga
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 7, 2023

Same here, It used to exist but no longer there.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Upcoming Jira Events