No one able to edit Reporter on Issue

[Ben Glasthal]

Hi,

We're encountering an odd issue where no one can edit the reporter on this Issue. It just pops up a tooltip box "Reporter can't be edited". I have confirmed the permissions for "Modify Reporter":

The user requesting this change is in Engineering.Sec. I am in jira-administrators, and so our my fellow Jira Admins and none of us can change it either. We can't change the reporter for any Issues within this Project. I've searched through other posts in this board and around the web and nothing has come up that's been able to help, so I'm hoping its just a slightly more unusual issue that someone else has encountered. 

[Kian Stack Mumo Systems]

@Ben Glasthal, 

You should double check to make sure the reporter field is present on the edit screen for the issue type in question. I was able to replicate your issue by taking the field off my screen.

Thanks,

Kian

[Ben Glasthal]

That's been double checked. Its not hidden

[Kian Stack Mumo Systems]

@Ben Glasthal, 

The issue layout continues to show the reporter field even if it is removed from the screen. Please check the actual underlying screen to check whether or not the reporter field is present.

Thanks,

Kian

[Ben Glasthal]

I'm sorry, I'm not sure I'm following you. I see the reporter field in there and not in Hidden Fields on the right. What do you mean by the "underlying screen"? I'm not sure where you mean.

[Kian Stack Mumo Systems]

Instead of clicking on "issue layout" on the left-hand menu, select "Screens".

From there, look at the screen tied to the issue type where you are having the issue. Check to see if the "reporter" field is present.

[Ben Glasthal]

Okay, so Reporter wasn't in any of the Screens for Story, so I added it to them. But I am still unable to edit the reporter on this Story.

[Kian Stack Mumo Systems]

Was this the only screen present when you looked? It needs to be added to the screen which is tied to the view operation.

[Ben Glasthal]

Its not the only one. But it is the one tied to View. And I added it to all Screens in use for Story 

[Kian Stack Mumo Systems]

@Ben Glasthal, 

I'm sorry. That is the only item I'm aware of that would result in this behavior.

[Ben Glasthal]

@Kian Stack Mumo Systems 

Thanks for trying. I have a ticket in with Atlassian Support, so we'll see if they can solve this mystery.

[Ryan.Buschmeyer]

Adding the Reporter field to the "General" tab of the (edit) screen in the scheme worked for me. ... but...

I had to go into the System > Issues > Screens setting instead of doing it from the Request Type Issue view screen.

[Alison Whittle]

Thanks @Ryan.Buschmeyer your solution worked for me.