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Notifications Log

JRodney Estrada
JRodney Estrada
Contributor
August 16, 2021 edited

Hi all,

Just wondering if there was a log or something to confirm whether or not 'issue update' notifications are being generated and/or sent to users?

I have a user that's not receiving notifications via email even though his personal settings have it enabled and Notification Helper has 'green checkmarks' next to "Current Assignee" and "Issue Watchers" (no failed checks).

Jira Cloud / Standard Plan

Ideas?

Thank you!

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Trudy Claspill
Trudy Claspill
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August 16, 2021

The user's email may have been blacklisted on the Jira Cloud side. You would need to contact Atlassian Support to check if that is the case and have them un-blacklist it.

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JRodney Estrada
JRodney Estrada
Contributor
August 17, 2021

@Trudy Claspill nailed it! The email was blocked. Working now, many thanks!

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ASHU TYAGI
Ashu Tyagi
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August 16, 2021

@JRodney Estrada  It's worth checking if user has muted all or some of it's jira notifications in his user profile

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JRodney Estrada
JRodney Estrada
Contributor
August 17, 2021

@ASHU TYAGI thank you for the suggestion. The email was blocked. It's working now!

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