Person who is dashboard owner and Part of Jira admins group cant edit Dashboard gadgets

Chris Scheepers
Community Leader
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November 9, 2021

Hi Guys,

 

I am in desperate need of help here Please.

On jira cloud for my client .I am in the following groups in Jira : Administrators,  Jira-administrators and site admin.

My Client, lets call her Krokie for now, is in exactly the same groups as I am.

 

She has a dashboard to which she is the owner . She configured  the gadgets on it and shared it with a project selected as viewers and the group Jira-administrators was added as editors.

 

The problem is :

 

I can edit , other Jira admins can edit , but the owner Krokie cant. Why would this be as we are in exactly the same groups and she is the owner.

 

Please help.

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Suvarna Gaikwad
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November 9, 2021

@Chris Scheepers Please check permission of all filters that are being used on that dashboard. Check if Krokie has EDIT access to all those used filters.

Chris Scheepers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 10, 2021

Hi @Suvarna Gaikwad 

 

I can confirm I have shared all filters with Administrators group and can confirm that Krokie is part of that group:filters.PNG

 

Bare in mind she has access to all the filters she is the owner of the dashboard and here is her view : no edit button on gadgets to change filter : Also no button to add gadgets.

krokie dashboard view.PNG

 

kind regards 

Suvarna Gaikwad
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 10, 2021

@Chris Scheepers Please refer your second screenshot. Can you please ask her to click on Edit button available in top right corner. Option to add new gadget and edit option to change filter will be available after clicking on Edit button.

Also PFB screenshot after clicking on Edit button.

image.png

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Chris Scheepers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 10, 2021

@Suvarna Gaikwad  OMGreatness. I cant believe I did not see that . 

 

You are a super star.

 

Thank you so much!!!!!

Edit.PNG

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