Problem with manage sprints permission

[Elad Ben-Noam]

Hi,

I have a customer working with Jira Cloud where I am admin there but not a site admin so I cannot login as the user to check the problem.

Some of the sprints containing issues from 2 projects, however, if a user has admin permission in both projects and the permission scheme allows the sprint management to this user. The user still cannot complete the sprint because of "manage sprints" missing error.

Note: the permission scheme looks awful with mix of groups permissions, roles permissions and single users permissions but I don't want to change it at the moment.

System administrators CAN close the same sprints.

Did anyone encounter this issue? Can anyone suggest a solution?

[John Funk]

Hi Elad,

I would suggest running the Permission Helper from the permission scheme to see what it says. 

[Elad Ben-Noam]

Thanks John,

I actually never used this function before.

Checking issues from both projects using permission helper, the user has manage sprints permission on both projects.

Other ideas?

[John Funk]

That's very strange. I would go ahead and open a Support Ticket with Atlassian here:

https://support.atlassian.com/contact/#/

Please come back here and post the solution that they came up with. 

[Elad Ben-Noam]

Thanks.

I managed to get site-admin permission and found out that it's working now.

Not sure what happened, just glad that it was magically fixed. :D

[John Funk]

Great! Glad it is working for you now.  :-)

If this takes care of what you need, can you click on the Accept answer button to close this one out? Thanks!