Prod to Sandox - User impacts

Adam Abrahams
Contributor
February 2, 2023

Hey team,

We're planning on doing a sandbox refresh. On looking at the support documentation (https://support.atlassian.com/organization-administration/docs/manage-product-sandboxes/) there was no mention if users would still be able to log into and use Jira Production during the sandbox refresh?

Any help appreciated :)

Cheers, Addam.

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Carlos Garcia Navarro
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 2, 2023

Hi @Adam Abrahams ,

I assume that you'd have access, but I haven't tried it myself. If you don't find an answer here, maybe you can address the question to Atlassian support:  https://support.atlassian.com/contact/#/

Adam Abrahams
Contributor
February 12, 2023

Thanks Carlos!

I got in contact with our TAM team who clarified that production would be fine as long as the URLs are not shared between prod and sand (in our instance, they're different).

Cheers, Addam.

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