REOPEN A ISSUE DONE!

[MANUEL VARGAS ESTRADA]

By an error a Reporter close a Issue ..As a Administrator I need to Reopen it..but when I click the Button transition says You have no permission...

How can I reopen a Issue and Move back to the beggining?

Regards

[enrique piera serra]

Assuming you have a valid transition in the workflow to reopen the ticket, even if it is an ALL states to the REOPEN or TODO state transition:

1. Go to your ticket.
2. Click the DOT (.) on your keyboard and the "Actions menu" will appear.
   1. Or click the three dots button at the top right to find the "Actions menu" 
3. Search for the state you want to transition the ticket to.
4. DONE

[Bastian Stehmann]

Hi Silvio,

Are you in a classic or a next gen project. In a classic project it depends on the workflow configuration, if there are any restrictions on the transition.

In a next gen project there may be rules that triggers the error message. 

[MANUEL VARGAS ESTRADA]

[MANUEL VARGAS ESTRADA]

No Transition is aavailable see the image please

[Tomáš Vrabec]

It really depends on setting of that transition. Could you provide a copy / paste or / and screenshot of that transition validator / post functions list? 

[MANUEL VARGAS ESTRADA]

see the image please

[MANUEL VARGAS ESTRADA]

[Tomáš Vrabec]

You need to go to configuration for this particular issue type / workflow a find configuration over there. It is possible, that there is no transition back at all. Can anyone else do this transition, or noone? Who made the workflow? Is it custom or built in?

[MANUEL VARGAS ESTRADA]

Its Custom !

[Tomáš Vrabec]

Perfect, so thats mean, thats it is build in the wrong way. Post here the screenshot of workflow configuration ;-) 

[MANUEL VARGAS ESTRADA]

THE REAL PROBLEM IS HERE

NO TRANSITION IS AVAILABLE FOR DONE STATUS

[MANUEL VARGAS ESTRADA]

[Tomáš Vrabec]

Yes, we can understand. No need to use capslock. We would like to help you, but you need to change the configuration of your workflow.

[MANUEL VARGAS ESTRADA]

Sorry Capslock is On in my Keyboard!

[MANUEL VARGAS ESTRADA]

How?

[Tomáš Vrabec]

you have to go to your site configuration - issues - workflows - edit this workflow - create a transition from Done to Open ... I am not able to help you with Jira in your language, sorry :-( 

[MANUEL VARGAS ESTRADA]

Right now I have a big Issue, I deleted the Workflow and i mess up everything ...I have a message " No Board Yet"...all Boards that i created had gone!

[MANUEL VARGAS ESTRADA]

You cannot perform this operation on a draft workflow...this message shows up when i created the transition from Done to open

[Tomáš Vrabec]

Do a copy of a workflow, in this copy, create new transition, then assign the copy of original workflow to workflow scheme instead of the current one.

Example

Workflow_scheme_project

---- Workflow_without_reopen

Create Copy_of_Workflow_without_reopen

edit Copy_of_Workflow_without_reopen and add transition

do mapping of workflow scheme to be like

Workflow_scheme_project

---- Copy_of_Workflow_without_reopen

You can of course rename them ...

[MANUEL VARGAS ESTRADA]

Tomas...you are awesome!..Thank you very much for your kindly support!

Can I bother you one more time?

Now the problem has been solved..I noticed another Issue...i'll try to explain it...

I have a Board with a Task and Sub Tasks..but when the assignee make a transition from Open to Approved and from Approved to Under review and so on for a Sub Task...the whole Task (Included The Board) move also....and this is a mistake...to me the Board must looks like this:

Open  2 Sub Task

Approved 2 Sub Task

Under Review 2 Sub Task

But when someone open a Sub Task and then closed it..the whole board move to closed status even though many task are open....

As a resume: The reporter should be the only one with the authority to move a board or task  from open to done..every assignee can make only transitions for their sub task no more....how would be  possible to do this?

Once again thank you a lot for your nice support!

[Tomáš Vrabec]

Hi. You are looking for permission scheme settings. 

if I understand it correctly, only reporter can close issues. Not even assignees. 

This could be achieved by assigned permission "Resolve Issue" to "Reporter" only.

Regarding transition specific to assignee, look for the permission "Transition issue" and put there "Assignee" only. 

Whole stuff is much complex, you can setup different behavior for different types (task / subtasks / stories) could have different rules, automations etc. But this is more like for an consultant / admin job.