Resolved issue considered as "reopened" in Jira

[Angela Pagiri]

Hi Atlassian Community, 

We have been very happy working with Jira Software and are excited to see our team performance. However, we just realized one peculiar thing during our Sprint meeting as we found out our "Live" issues are counted as reopened issues in the burndown chart. 

This somewhat is showing a counter-productive results, but we are happy that we found the source of this, only that we are still stuck about how to actually resolve it. 

I tried to check some previous post which mentioned about postfunction, e.g. 

https://community.atlassian.com/t5/Jira-Software-questions/quot-Resolved-quot-status-is-not-detected-as-resolved-by-Jira/qaq-p/1553083

However, I am not really sure that this is really the fix of my problem. 

Screenshot #1: We checked the 'reopened' issues and it direct us to the "Live" issues, which is essentially our resolved issue and had been delivered to users. 

Screenshot #2: Our stati - "Live" is one of the resolution issues in our project. 

Screenshot #3: Workflow

We did some test: 

When I move an issue from “Done” to “Live” this happens, but when I first move the issue from “Done” to “Tested” and then to “Live” it counts correctly.

I would appreciate your help in this! 

Thanks in advance, 

Angela

[Nic Brough -Adaptavist- · Accepted solution]

I suspect that your "live" status is not in the last column on your board.  Only the last column is considered "done" on a board, and if you move an issue from the last column back out to any other, it is considered "reopened"

[Angela Pagiri]

Hi @Nic Brough -Adaptavist- Thanks for your quick response. I will forward this answer to my Administrator for them to have a look if that is the case.