Restricted to agents on issue search screen

[JRodney Estrada]

Hi all,

I'm getting "Restricted to agents" under "Time to first response" and "Time to resolution" on the issue search page. Same result on multiple company & team-managed projects. I suspect these fields are tied to Service Desk, which we don't have.

Insights? Fix?

[Mohamed Adel · Accepted solution]

Hi @JRodney Estrada 

Yes , these fields related to Service Desk functionality and specially SLA feature. 

You can simply remove them from the result column and it shouldn't be displayed again. 

Regards,

Mohamed Adel 

[JRodney Estrada]

Hi @Mohamed Adel  , Thank you for confirming. Very much appreciated!