Sandbox pricing

[Ludvig Hede]

When using apps in the sandbox environment you have to add payment details after the trial period ends but are there any additional costs for using the core sandbox feature and where can I find documentation regarding this?

[Prince Nyeche · Accepted solution]

Hey @Ludvig Hede 

If you have Premium or Enterprise plan there's no additional cost for the sandbox feature as that's included. Although if you upgrade to Premium and didn't downgrade before the trial end date, you will be charged. If you've downloaded add-ons within a sandbox environment and the trial period for such is over the cost should apply to your production environment but rather for the users who accesses the sandbox and not the entire production environment users.

Subscriptions for apps in your sandbox are available monthly, and the price for apps is calculated on the number of users with access to your sandbox, not your production environment.

[Ludvig Hede]

Sounds good but it would have been nice to have this explained on a support page.

[Dirk Ronsmans · Accepted solution]

Hey @Ludvig Hede ,

Your sandbox(es) are included in your Jira subscription (Premium or Enterprise). The only documentation that I could find is: 

https://support.atlassian.com/organization-administration/docs/manage-product-sandboxes/

As the apps on Cloud are hosted with the app vendor it requires additional licensing but since you get your sandbox and your normal subscription from Atlassian I can't think of a reason why it would cost you on top of your premium subscription.

[Ludvig Hede]

If it would cost us on top of the subscription is what I want to find out. 

[Dirk Ronsmans]

Like I said, no it will not cost you on top. The Jira itself is licensed under your subscription

[Ludvig Hede]

sounds good! 

[yang yun]

It doesn't work, the sandbox is grayed out

[Rodney Dsouza _Atlassian Certified Expert_]

Hi @Prince Nyeche  @Dirk Ronsmans  or anyone else,   the Sandbox has user accounts disabled by default.    So as we enable accounts to users to test new/changed functionality on the Sandbox instance, it seems like Atlassian will not charge us anything but what about:

1) how much would a vendor charge us if we only enable say 10 accounts on the sandbox - for their pricing up to 10 users?

2) what if we enable an account that is NOT present on the Production instance - would atlassian care?

I did not want to start a new thread on this this what has been said here seems useful alongside my question.

Thanks in Advance

[Dirk Ronsmans]

Hey,

which accounts are active should not be an issue, new ones or copied ones. 

The apps look at what subscription tier you have, so even if you only activate 10 users, the tier on the instance will be what defines your app license. 
I do not believe there is a special subscription type for sandboxes, that’s why atlassian recommends to just use a trial on your sandbox and recreate a new one as needed. 

I could have missed some new development about this but this is how I always understood it.