Sending an automation email with issue URL link

[Dana.Harel]

I created an automation that sends an email to a specific user. 

I would like the email to contain an URL link to an issue.  

I used the following text - {{url}}

However, the link is not clickable (which I need it to be)

The only section of the URL that is clickable is the issue key, and it opens a new Jira popup. 

I want the whole link to be clickable and the link to be opened as a new Jira window in the web. 

[Manon Soubies-Camy · Accepted solution]

Hi @Dana.Harel,

Can you try using the following HTML code in your Automation rule?

<a href="{{url}}" target="_blank">{{key}}</a>

Hope this helps,

- Manon

[Dana.Harel]

Thanks

[John Funk · Accepted solution]

Hi Dana,

You can use this:

<a href="{{issue.toUrl}}">{{issue.summary}}</a>

You can change the summary to be the key or another field if you like. 

[Dana.Harel]

Thanks 

[Ryan Buffa]

How do you get a link to the Issue in the portal that the requester can access?

[Nick Maday]

@Ryan Buffa the url should dynamically route the user based on their project permissions.