Sprint point summary always showing 0 done

[Jay Tyler]

I have a team managed board where the summary at the top of the sprint in the backlog screen always shows 0. The closed items are definitely showing as done and the burndown chart is counting them correctly. Why isn't the summary here getting updated correctly?

[Jacopo Credi]

I'm having the same issue. Backlog showing 0 done exactly as in the screenshot above, although there are 15 issues in the far right column, marked with a 'Done' tick.

How can this be solved?

[Jacopo Credi]

@padraik in my case, the far right column is called 'COMPLETED' and is a 'Done status' (see the screenshot below). If I zoom in on any individual issue in this column, they are all flagged as '✓ Done'.


Still, the sprint backlog view shows 0 story points done.

What am I doing wrong?

[padraik]

Has the completed column always been the last column in this board?  Meaning, was there ever a fourth column?

I wish there was a way we could screenshare so I could help you figure it out.

can you give a full-screen screenshot of the board itself, in both the active sprints view, and the backlog view?

[Jacopo Credi]

Hey, thanks a lot for your reply :)

Please find below a few screenshots (apologies for redacting them, but a few issues contain our clients' names):

• Board: https://ibb.co/pXMy2BZ
• Backlog: https://ibb.co/Bg10vmK

Hope this helps!

[padraik]

I notice that your board has two tickets in the far right column, IRIS-808 and IRIS-809 - but neither of those tickets are visible in the backlog view.  Is that just because they're not in your screenshot?

If they're there, what status do they appear as in that backlog view?

[Jacopo Credi]

Sorry, yes, those two tickets were not captured in the screenshot as they were further down in the Sprint Backlog.

Anyway, not sure what happened tonight, but I can now see the "Done" story points at the top of my backlog as expected!

Thanks a lot for your support

[padraik]

Is a resolution being assigned to the tickets when they move to the far right column on the board?

[Jay Tyler]

I don't think that's an option on a team managed board? They're definitely resolved though as Jira is showing the 'Done' tick.

[padraik]

It wouldn't be because of the board, it would be because of the workflow.  When you move to the far right column of the board, it's transitioning to a particular status.  My question is whether that resolution is applied when your issues of that type reach theat status

[padraik]

Also, are your completed issues in the far-right column of your board?