Ticket notification / automation

[Katie Kokkinos]

Anytime there is an update to an issue, the creator of that issue receives an email notification. Is there a way to allow other team members to be notified of updates to specific issues if those other team members are not the ones to create the issue? 

[John Funk · Accepted solution]

Hi Katie,

They can add themselves as Watchers on the project, which should have them receive notifications. 

[Katie Kokkinos]

Thank you - how do you add yourself as a watcher? 

[Jack Brickey · Accepted solution]

certainly. if you are using Classic aka Company Managed Projects then go to project settings > notifications. Review the various events that result in notifications and add other users/groups/roles to those events. See this article - https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/ 

[Katie Kokkinos]

Excellent - thank you!