Tickets are assigned to user when issue is moved from one status to another

[Suma Pralhad Kustagi]

Hi,

   We have a agile board,where in when user moves tickets from To Do to INPROGRESS the tickets are getting assigned to user. I have checked post function and also permission scheme,not able to rectify. Can you please help how to avoid auto assign.

Regards,
Suma

[Nic Brough -Adaptavist- · Accepted solution]

Jira doesn't do that natively, you have to configure it to do it.  So you'll need to turn that off.

Look for:

• Post-functions on the workflow transitions that are doing the assignment
• Automations
• Listeners

[Suma Pralhad Kustagi]

Hi Nic,

    Have verified the post function as well listeners, nothing has been specified.Its happening only for a particular project.

Regards,

Suma

[Nic Brough -Adaptavist-]

Ok, let's continue on Sagar's thread above - that's the next step after you've eliminated these.

[Sagar · Accepted solution]

Hi @Suma Pralhad Kustagi Can you please check the issue history when issue is assigned to that user when it transition from TO Do to IN PROGRESS status it should show the entry for the assignee change in issue history. as you already confirmed that no postfunction, automation rule.

worth to check issue history to get some hint if any script is created for this.

[Suma Pralhad Kustagi]

Hi Sagar,

    Yes I do see in the issue history.

[Sagar]

What you see in the history?

Any username like:

User changed the Assignee

User1 -> User2

[Suma Pralhad Kustagi]

Hi Sagar,

    I see that in user history,Assignee has changed from user1 to user2.

[Gökçe Gürsel {Appfire} · Accepted solution]

Hi @Suma Pralhad Kustagi ,

Did you check the automation rules for this project and Global Automation rules?

I also suggest checking the other apps installed in your instance.

Regards,

Gökçe

[Suma Pralhad Kustagi]

Hi,

     I do not see any automation rules for that project

[Gökçe Gürsel {Appfire}]

Who's is the user shown in the issue history making this change?

[Suma Pralhad Kustagi]

Hi Sagar,Nic,

     I am able to resolve the issue, the issue was with workflow .

THank you for your help.

[AKhil kola]

hi suma,

 i am also getting same error. cloud please help me how to resolve this issue because impacting production.

when reporter has been created ticket right we are moving to another status workflow ticket has been auto assigned to  reporter only cloud please confirm issue with workflow or automation rules,  

[Suma Pralhad Kustagi]

@AKhil kola check the workflow the post function there would be automation rule pertaining to assignee because of which the issue occurs.