Time In Status

[Assia Touati]

Hi, 

I would like to capture the time spent in each status (not looking for a plugin) , i already used the "Time in status" add on, but i'm not able to dispolay this information in the team report 

Thank you for your help ! 

[Ionascu Irina]

Hello, does anyone know how can I configure the Time in Status plugin (https://marketplace.atlassian.com/apps/1220908/time-in-status-sla-timer-stopwatch?hosting=server&tab=overview) to count the initial response time in the following way :

- Ticket is opened in "Open" state, The initial response time starts counting until the ticket is set to "In progress", then it stops. But if the ticket is set to "Reopen/Open" again I would like to start again the counting of the initial response time. 

Right now the plugin that I mentioned is counting the time from Open to In progress, but if the ticket goes again in "Open" it archives the anterior value and starts a new counting from scratch, but without taking into account the anterior value.

Thanks!!

[Zoryana Bohutska _SaaSJet_]

Hi @Kiran Kumar Konduru 

Also, you can get data you need with add-on Time Between Statuses. Using it, you can set statuses for the timer when it should start, be on pause and stop. Also, you can configure time limits and email notifications when exceeded these limits for issues you need.

[Kiran Kumar Konduru]

My client does not allow me to use plugin. Is there any other way of getting this done.

[Assia Touati]

are you familiar with automation rules ? 

[Kiran Kumar Konduru]

Yes i am aware of them but i have limited access so i cant apply rules and run them. 

[Zoryana Bohutska _SaaSJet_]

Hi @Assia Touati 

Please explain what you mean "display this information in the team report"?

[Assia Touati]

Hi @Zoryana Bohutska _SaaSJet_  thanks for your answer, 

I mean by team report, the plugin installed to display the worklog by issue and assignee. 

Here is the link https://marketplace.atlassian.com/apps/1219292/team-worklog-reports?hosting=cloud&tab=overview

but the question is, how to display this even in the summary screen or anywhere in Jira so as a project manager i can see how much each member of my team spent in each status. 

I hope that i'ts more clear. 

Waiting for a tip ; thanks 

[Zoryana Bohutska _SaaSJet_]

@Assia Touati  thank you very much for the clarification.

I don't know the solution for it, and you should sent request to this app support team.

Or you can consider another plugin Time in Status for Jira Cloud.  This add-on lets you view time in status for each issue. Also, at this plugin available report assignee report - shows time each assignee spend in each issue.

I hope it will be useful for you.

[Assia Touati]

I already tried this app, not very helpful for my team. 

Anyway, thanks for your answer ! 

[Assia Touati]

Update :

I finally managed to capture the time recorded in each status. thanks to automation for jira. I just created fields relating to each status and I capture the time recorded in this status

**for anyone who wants to know how i did it, i can give you more informations. 

[Kiran Kumar Konduru]

@Assia Touati  Can you please help me in capturing time taken between one status to other status of a defect. 

Example:- I want to capture time of a defect when its status is moved from Ready for Retest to Closed.

[Assia Touati]

@Kiran Kumar Konduru  you want to capture the time spent in the status or the worklog in each status ?? 

I've created a rule automation to store the time logged in each status in a custom field. 

for example : 

status A  : custom field "time spent in A"

status B : custom field "time spent in B" 

when i'm in the status A, i log my time spent in the worklog, then i move to staus B, 

the value of the field "time spent in A" will receive the worklogged each time i'll move into this status (addition of worklogs) 

this is the case of the "time logged in status" 

concerning the time spent in each status, i've also made id, but i'm not using it because it wasn't relevant for my team. 

[Kiran Kumar Konduru]

@Assia Touati My requirement is to calculate time taken by testing team to test a defect  from ''Ready for Retest" to "Closed" status. 

[Assia Touati]

There is plugin for that :  https://marketplace.atlassian.com/apps/1211756/time-in-status

However, you can do it with automation for Jira, you have to create custom fields for the status : "Testing", it will receive the time spent between the two status. 

Another custom field (type : date time) that'll receive the last transition occured

Then your automation rule : 

when transition occured 

update the field "TimeSpentTesting" 

receive the value : {{issue.customfield_XXXX.(nom).minutes}}/60 (will be displayed in hours) 

the issue.customefield_XXXX is the id of the customfield "last transition occured".