Unable to change filter access from private to anything

[Ankur Kumar Singh]

Hi All,

I have all the access form admin to the developer I have around 10 to 15 filters which I need to share in Dashboard and Kanban board but unable to do so as I can't change access of the file from private to anything 

[John Funk · Accepted solution]

Hi Ankur - Welcome to the Atlassian Community!

Can you share a screenshot of what you are seeing in the Details page for the filter?

[Ankur Kumar Singh]

HI @John Funk I attached to my question, for example,

I had one filter( as an example) it by default access level as 'Private' and when I made it to any other as public or organization and try to save it won't move or change at all .

adding here also 

This is the filter as private as default : 

really appreciate your help if this is resolved i would be so much grateful to you 

[John Funk]

Select who you want to share it with - such as My organization (I would not suggest Public). Be sure to click Add first. Then you can save it. 

[Paul Treadwell]

I have a similar issue. I can select 'My Organisation' and click add.

But when I try to save it I see a red 'no entry' type symbol so cannot save.

I have 'developer' access up to 'site admin' access. I have tried changing it to 'group' as well. Same issue.

I'm new to jira cloud so could be something simple.

[John Funk]

It might be a problem with the Global Permissions. Go to Settings > System > Global Permissions. 

Then take a look at the Manage Group Filter subscriptions permissions to see if you have that. 

[Paul Treadwell]

Thanks so much @John Funk 

There is only one group that is allowed to 'share filters' here. Despite being a site admin, I wasn't in the group set in the global permissions page for 'share dashboards and filters'.

All resolved.

[John Funk]

Great!

[richard]

Hi, I'm trying to make a filter Public so that a customer can see it.

I don't have the Public option in the drop-down - only Project, Group, My organization and Private:

How do I get "Public" too?

[John Funk]

No, you won't be able to do Public. Your customer should have access to your organization if they are creating cards there. Or limit it to the project they are needing access to. 

[richard]

We have a number of customers for the project.  We'd like to transparently show them our progress.  They don't use Jira.

We want to limit their view to specific filters.  Not possible then?

[John Funk]

Is this a Jira Service Management project? Or something else? 

[richard]

I'm really not sure.

We use Jira with a Kanban board to manage both software development and marketing work.

It's the progress of some of the software development we wish to make visible to customers.

[John Funk]

I would go ahead and open a support ticket with Atlassian:

https://support.atlassian.com/contact/#/

Please post back here with the resolution. Good Luck!

[richard]

We are (currently) on the Free plan - so it may simply be that Public is only available to paid plans.

Also we can't enter tickets for that reason.

[John Funk]

Ah, that would be it. I verified in my free instance that I cannot share with Public.