Just a heads up: On March 24, 2025, starting at 4:30pm CDT / 21:30 UTC, the site will be undergoing scheduled maintenance for a few hours. During this time, the site might be unavailable for a short while. Thanks for your patience.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

User name scrambled in Freshdesk

Henrik Sihvonen
Henrik Sihvonen
Contributor
January 29, 2021

We have an integration to Freshdesk (FD) and previously we could see the names on the Jira comments when they were updated to FD but now they are just a string of characters:Jira note.png

Is there any way one can allow for my user name to be shown?

The current way it requires me to go to the Jira note to check if it was meant for me or not.

Answer
Watch
Like Be the first to like this
416 views

1 answer

0 votes
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
January 29, 2021

This is associated with GDPR. AFAIK you cannot leverage any system fields (assignee, etc) in the clear. You could try to figure out how to leverage a custom text field.

View More Comments
Henrik Sihvonen
Henrik Sihvonen
Contributor
January 29, 2021

Thanks for the suggestion, but then it means more work and fields to migrate to FD and connect to the comment.

Like
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
January 29, 2021

agreed. I'm in the process of the final migration off of FD at the moment and glad to be down to a single tool.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events