Using Automation to delete a specific label

[Kristin Palmer]

I have an automation that will add a label in specific circumstances.

• When <custom priority field> = P1, add a "critical" label
• When <custom priority field> = P2, add an "important" label

My problem is in the scenario where the user is switching around values in this field. I would like the following behaviour:

• When <custom priority field> transitions from P1 -> P2, remove the "critical" label, add an "important" label, preserve any other labels that might be in the field already
• When <custom priority field> transitions from P2 -> P1, remove the "important" label, add a "critical" label, preserve any other labels that might be in the field already

I can see how to "reset" the labels field when the rule is triggered by setting it to blank, however I don't know how to preserve the other entries in the label field and only get rid of the now erroneous label.

[Ste Wright · Accepted solution]

Hi @Kristin Palmer 

This is possible to do, within your Action you need to:

1. Select Edit Issue as the Action
2. Choose the field to set as "Labels"
3. Press the breadcrumbs (3-dots icon) next to the drop-down field under the field selected - and select "Add/remove values"
4. Enter the values to add / values to remove into their respective boxes
5. Press Save

-------------------

For clarity, this is how I created the rule:

1. Trigger: Either "Issue Updated" or "Field Value Changed = Field"
2. Branch: For Current Issue
3. Condition: If Field = P1
4. Action: Edit Issue - Labels, add Critical, remove Important
5. Branch: For Current Issue
6. Condition: If Field = P2
7. Action: Edit Issue - Labels, add Important, remove Critical

Tested using the "Priority" field in our instance and it worked in both directions :)

Ste

[Curt Holley]

It's a shame the Add/Remove values option isn't available on a custom field that is a group picker. 

[Ste Wright]

Hi @Curt Holley 

It might be possible using "More Options" - using JSON to add/remove options from the field :)

Ste

[Curt Holley]

I might need more JSON skills for that, but I like your thinking @Ste Wright 

Thanks for the tip!

[bilel.arfaoui]

it is possible via this JSON : 

{
"fields": {
"labels": [
"{{customfield_yourcustomfieldid}}"
]
}
}

This should probably work.

[Kristin Palmer]

Fantastic, thanks Stephen - I tested this out and it worked. Screen shot for illustration purposes for people who come to search this post in the future. :-)