Validator on field that has to be updated although it already has content

[Tiago Pereira]

I want to add an field validator that makes sure that users fill in the 5 why's & answers's on root cause of the finding field, the issue is that regular validator will not work as field has already some content

[Asha Goyal]

Hello @Tiago Pereira 

You can try to achieve this by Conditional Validator thorugh JMWE plugin or Scriptrunner.

One more alternative is to Clear Field in previous transition by using Clear field value post function so that normal validator can be applied.

Feel free to ask if any other query regarding this.

Thanks

[Tiago Pereira]

But I don't want it to be cleared, the 5 Why's & Because must stay there

[Asha Goyal]

In that case you can try to achieve this by applying conditional validator through JMWE plugin or scriptrunner.

[Tiago Pereira]

I placed this validator that checks if length is greater than 69 characters which as you can see is "False" but still ticket is not being blocked on the transition

[Tiago Pereira]

[Asha Goyal]

What condition are you trying to put here?

[Tiago Pereira]

So user is obligated to add data to why & because data

[Asha Goyal]

Hello @Tiago Pereira 

Sorry for miss understanding the issue. But what kind of field have you taken for the root cause? They are 5 why's and Because.. how to differentiate these why's from each other?

Thanks

[Tiago Pereira]

So Root Cause of the Finding is an custom field, that is populated w/ 5 why & because via an automation.

I wan to make sure that users fill in the 5 why & because.

But as the field already has the why & because the native validator will not work as it will detect that there is already content on it, this is my predictement